Privacy Policy

Last Updated: April 14, 2026

At Optima Fence and Deck, we prioritize your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, share, and protect your information when you interact with our website, https://www.optimafenceanddeck.com (the "Site"). By using our Site, you agree to the practices described in this policy.

1. Information We Collect

We collect different types of information to improve your experience with our services and ensure that we can provide you with the best possible service.

A. Personal Information

When you interact with our Site, you may provide us with the following personal information:

• Name: To personalize communication and provide customer support.
• Email Address: For inquiries, quotes, customer updates, and marketing communications (if you opt-in).
• Phone Number: For consultations, appointments, and customer support.
• Address: To serve you better with location-specific services, like fence installation or deck building.

B. Usage Data

We collect automatic technical information when you visit our Site, including:

• IP Address: To analyze trends and improve functionality.
• Browser Details: To ensure the best user experience across devices.
• Visited Pages: To understand your browsing behavior and improve our services.
• Date and Time of Access: To monitor performance and track usage patterns.
• Device Information: To optimize the Site for different devices.

C. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your browsing experience:

• Cookies: Small files stored on your device to remember preferences and improve functionality.
• Web Beacons: Used to track email engagements and Site activity.

You can manage your cookie preferences through your browser settings, but disabling cookies may impact some features of the Site.

2. How We Use Your Information

The information we collect helps us improve the services we provide. We use your data to:

• Operate the Site: To ensure functionality and improve your user experience.
• Personalize Services: To deliver content and recommendations tailored to your needs.
• Communicate with You: To respond to inquiries, provide quotes, and send updates.
• Marketing (With Consent): To send newsletters, promotions, or offers that you’ve opted into. You can opt-out of these communications at any time.
• Prevent Fraud: To detect and prevent unauthorized activity on our Site.

3. How We Share Your Information

Your privacy is very important to us, and we will not sell, rent, or trade your personal information. However, we may share information under the following circumstances:

• With Service Providers: To assist with Site maintenance, hosting, analytics, or customer support.
• For Legal Compliance: If required to comply with legal obligations, such as responding to subpoenas or court orders.
• During Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the involved parties.

All third parties with whom we share information are bound by confidentiality agreements.

4. How We Protect Your Data

We implement industry-standard security measures to safeguard your personal information, including:

• Encryption: All data transmitted through our Site is encrypted for security.
• Access Controls: Only authorized employees or contractors can access your data.
• Secure Servers: Our data is stored on secure servers protected against unauthorized access.

While we take reasonable precautions to protect your data, no system is completely secure. We recommend that you take steps to secure your accounts and avoid sharing sensitive information online.

5. Your Privacy Rights

Depending on where you reside, you may have rights regarding your personal data, including the ability to:

• Access: Request a copy of your personal data.
• Correct: Update or correct inaccuracies in your information.
• Delete: Request the deletion of your personal data, subject to legal exceptions.
• Opt-out: Withdraw consent for marketing communications or certain uses of your data.

To exercise these rights, please contact us at the details below.

6. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected data from a child, we will take immediate steps to delete that information.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the way we operate our Site. We will post the updated Privacy Policy on our Site and highlight significant changes. Please review this policy periodically to stay informed.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your privacy rights, please feel free to contact us at:

9. SMS Policy:

OPTIMA Fence and Deck will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, Dispatch notification and job completion surveys. They will be verbally informed that "Message and data rates may apply", "Message frequency may vary", and they can "text HELP for support or more information and STOP to unsubscribe, at any time and no further messages will be sent." They will also be informed that their information will not be shared with third parties.

By submitting our contact form and signing up for texts, you consent to receive text messages from OPTIMA Fence and Deck at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help.

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Optima Fence and Deck:

Phone: (425) 600-9464

Email: info@optimafenceanddeck.com

Address: 4041 91st Ave SE, Mercer Island, WA 98040, United States

Website: https://www.optimafenceanddeck.com/

This Privacy Policy reflects Optima Fence and Deck Company’s commitment to protecting user privacy and ensuring transparency in how data is handled while interacting with our Site.

Thank you for trusting us!